Telenor Pakistan is Hiring – Parvaaz Trainee (Customer Experience)
📍 Location: Lahore | Contract-Based | Full-Time
📅 Last Date to Apply: 29th July 2025
About the Job
Telenor Pakistan is offering an exciting opportunity for fresh graduates under its Parvaaz Trainee Program, specifically in the Customer Experience department. This full-time, grade C contract role is based in Lahore and focuses on improving customer satisfaction for B2B clients.
🌟 Key Responsibilities
As a Customer Experience Trainee, you will:
Supervise outsourced partner operations handling network and IT complaints.Ensure partner compliance with customer experience KPIs.
Analyze customer feedback (CSAT, NPS) and resolve service pain points.
Design and execute customer engagement campaigns and greeting initiatives.
Implement loyalty and retention strategies to reduce churn.
Prepare dashboards and reports on customer metrics and improvements.
Coordinate SMS, email, and visual communication for outreach.
Create and execute marketing communication plans with internal teams.
Generate visibility for CX insights in meetings and forums.
🎓 Eligibility Criteria
Education:
Bachelor’s degree in Business Administration, Marketing, or a related field.Courses or certifications in Customer Experience, Project Management, or Digital Marketing will be a plus.
Experience:
0–1 year experience in a relevant field (customer service, marketing, or outsourcing).Preferably experience in feedback systems, campaign execution, or CRM.
🧠 Required Skills
Excellent verbal and written communication.Strong collaboration and teamwork abilities.
Knowledge of CRM systems and campaign tools.
Data analysis and reporting skills.
Planning and multitasking in a fast-paced work environment.
Problem-solving mindset and customer-centric approach.
💼 Why Join Telenor Pakistan?
Telenor is more than just a workplace – it's a learning platform for aspiring professionals. With a culture built on innovation, respect, and diversity, Telenor empowers employees to grow and make a real impact.
Telenor's 4 Core Behaviors:
Always Explore – Embrace curiosity and experimentation.Create Together – Collaborate with diverse minds for better results.
Keep Promises – Build trust through ownership and integrity.
Be Respectful – Practice empathy and respect in every interaction.
📌 Job Summary
| Field | Details |
|---|---|
| Job Title | Customer Experience – Parvaaz Trainee |
| Employment Type | Full-Time (Contractual – Grade C) |
| Job Location | Lahore (Onsite) |
| Last Date to Apply | 29th July 2025 |
| Qualification | Bachelor’s degree (Business/Marketing) |
| Experience | 0–1 Year |
| Organization | Telenor Pakistan |
📎 How to Apply
Interested candidates can apply online through Telenor Pakistan's official careers page before 29th July 2025.
📢 Call to Action
If you're looking to kickstart your career in customer experience with one of Pakistan’s leading telecom companies, apply today and become part of Telenor's vision to transform customer service!
📞 Our Contact Information
For online apply, CV making, document printing, scanning, and passport-size photos, visit us today:
✅ Kashif Photostate Farooqabad
🕰️ Serving since 1992 with trust and quality
📍 Baba Kitaban Wala Chowk, Near Habib Bank Limited (0203), Farooqabad
📞 Phone/WhatsApp: 0300-4671728
🌐 Website: kashifphotostate.blogspot.com
📧 Email: kashifphotostate@gmail.com
✅ FAQs
1. Is this a permanent job?
No, this is a contract-based position under the Parvaaz Trainee Program.
2. Can fresh graduates apply?
Yes, candidates with 0–1 year of experience are encouraged to apply.
3. Is the job remote or on-site?
This is an on-site job based in Lahore, Pakistan.
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